FAQ Page

Please read through our frequently asked questions, or if you still can't find the right answer don't hesitate to get in touch with us by emailing us at SUPPORT@PACIFICBOARDER.COM or giving us a call: 1-888-262-7337.

Shipping

WHERE DO YOU SHIP?

We ship within Canada.

HOW DO I QUALIFY FOR FREE SHIPPING?

If your order total is CAD $99 or more, you're eligible for free shipping via Canada Post Expedited within Canada.

HOW DO I CALCULATE SHIPPING CHARGES?

Once you've added an item to your cart, you can click the cart (top right) and generate a shipping quote by inputting your information in the bottom right before you check out.

HOW LONG WILL MY ITEM TAKE TO SHIP AND HOW LONG WILL IT TAKE TO REACH ME?

Your order will be shipped via Canada Post within 2-3 business days after placing your order. Orders are shipped on business days only (Monday to Friday). If there are any delays, we will contact you to let you know. Exceptions apply - Please allow extra days for national holidays/ weekends. Due to security restrictions, we are unable to ship orders to PO Box addresses.

Orders

CAN I PAY WITH CREDIT CARD INSTEAD OF PAYPAL?

Yes! We use PayPal as our secure payment processor, so when you select "PayPal" at checkout, you will be redirected to the PayPal page. There is the option to sign into your PayPal account, OR a button that reads "Pay with a credit or Visa Debit card" where you can enter your credit card information and complete your transaction.

All prices are listed in Canadian dollars. 

DO YOU TAKE ORDERS OVER THE PHONE?

Unfortunately, we are not able to take orders over the phone. Due to security reasons, we need all orders to be processed online through our payment processor. This keeps your information confidential and safe.

IF I DON'T SEE THE PRODUCT I'M LOOKING FOR ONLINE, DOES THAT MEAN YOU DON'T HAVE IT?

Not necessarily. If you don't see what you are looking for online, but want to check if we have it, give our Customer Help Line a call toll-free at 1-888-262-7337.

WHAT ARE THE TERMS FOR FLASH SALES/ LIMITED DISCOUNT CODES?

All Flash Sales and Limited Discount codes are valid online ONLY.

NO PRICE ADJUSTMENTS WILL BE MADE FOR PREVIOUS ORDERS.
CANNOT BE COMBINED WITH ANY OTHER OFFERS OR PROMOTIONS.
FLASH CODE APPLIES TO THE CURRENT ADVERTISED PRICE ONLY.

In-Store Pickup

DO YOU OFFER IN-STORE PICKUP?

Yes! When you check out, simply select 'In-Store Pick-Up' and your order will be prepared for pickup within 2-3 business days. Our online order pickup location is across the street from our store at 1766 W. 4TH AVE, VANCOUVER, BC, V6J 1M1. We are open Mon-Sat 10am-6pm, Sunday 11am-5pm.

WHEN CAN I COLLECT MY PICKUP ORDER?

Orders will be available for pick up at the former Comor Clearance Location within 2-3 business days.

You will be notified via email when your order is available for pickup.

We are open Mon-Sat 10am-6pm, Sunday 11am-5pm. Please have your order number and details available.

Returns & Warranties

IF I PURCHASE SOMETHING ONLINE, DOES IT HAVE A WARRANTY?

Yes. All products sold through pacifciboarder.com are covered by a manufacturer’s warranty, which is valid with proof of purchase (so keep your receipt!). Each product is different though so it is important that you check with the product/brand specifications.

CAN I RETURN A PRODUCT THAT I PURCHASED ONLINE?

Yes. Online products can be returned within 30 of the shipping or pickup date. See our Return Policy for more details.

DIDN'T FIND THE ANSWER YOU WERE LOOKING FOR?
Give us a call on our Customer Service Line toll-free at 1-888-262-7337 or email support@pacificboarder.com We would be happy to answer any of your questions. Mon-Sat 10am-6pm, Sunday 11am-5pm

Get in touch

Have questions about your order, or a general enquiry?