If you've selected in-store pickup, please note that fulfillment time can take up to 2-3 business days.

You will receive a confirmation email when your order is ready for pickup. 

Pickup Policy Update: Orders must be picked up within 30 days of receiving your Order Ready for Pickup email. Orders not collected within this time will not qualify for a refund.

In-Store Pickup:

1766 W. 4th Ave, Vancouver, BC, V6J 1M1
  • Please allow 2-3 business days for your order to be ready

Mon - Sat: 10AM to 6PM
Sunday: 11AM to 5PM

How it works:

1. Shop online at pacificboarder.com and add your item to the cart.

2. Choose 'In-Store Pickup' at checkout (this is required)

3. Proceed to payment options and complete your purchase.

4. Wait to receive a confirmation email from us indicating your order is ready for pick-up.

LOCATION: 1766 W. 4th Ave, Vancouver, BC, V6J 1M1

FAQs

WHEN CAN I COLLECT MY ORDER?

You will be notified via email when you order is available for collection within 2-3 business days (this can vary depending on the time of year).

You will receive an email from us confirming when your order is ready for pickup. Please have your order number and details available when picking up at the store.

HOW LONG DO I HAVE TO COLLECT MY ORDER?

You have 30 days from order confirmation to collect your order. If you don't pick up your order after 14 days we will contact you with a reminder.

PLEASE NOTE:

  • Please wear a mask to collect your order.

  • We will serve customers one at a time. If there is a line please wait patiently to be served.

  • Pickups must be collected within 30 days or will not be eligible for a refund &/ or exchange.