If you've selected in-store pick-up, please note that fulfillment time can take up to 2-3 business days.
You will receive a confirmation email when your order is ready for pick-up.
Please Note: Orders must be picked up within 30 days of order fulfillment.
|1766 W. 4th Ave, Vancouver, BC, V6J 1M1
Mon - Fri: 10AM to 6PM
How it works:
1. Shop online at pacificboarder.com and add your item to the cart.
2. Choose 'In-Store Pick-Up' at checkout (this is required)
3. Proceed to payment options and complete your purchase.
4. Wait to receive a confirmation email from us indicating your order is ready for pick-up.
WHEN CAN I COLLECT MY ORDER?
You will be notified via email when you order is available for collection within 2-3 business days (this can vary depending on the time of year).
You will receive an email from us confirming when your order is ready for pick-up. Please have your order number and details available when picking up at the store.
HOW LONG DO I HAVE TO COLLECT MY ORDER?
You have up to 15 days to pickup and return an order from the original purchase date to qualify for a full refund and up to 30 days for an exchange or store credit.
CAN I RETURN MY ORDER?
Items purchased online can be returned for a full refund up to 15 days from the original purchase date and up to 30 days for an exchange or store credit. Items must be in their original condition accompanied by the original receipt.
Please Note: Online purchases returned in-store that qualified for free shipping will be charged a restocking fee to cover costs. We offer free in-store pick up to avoid these fees.