Please read through our frequently asked questions, or if you still can't find the right answer don't hesitate to get in touch with us by emailing us at SUPPORT@PACIFICBOARDER.COM or giving us a call: 1-888-262-7337.

 


DO YOU OFFER IN-STORE PICK-UP?

    Yes! When you check out, simply select 'In-Store Pick-Up' and your order will be prepared for pick-up within 2-3 business days. Our online order pick-up location is across the street from our store at 1766 W. 4TH AVE, VANCOUVER, BC, V6J 1M1. We are open Mon-Fri 10am-6pm, Sat-Sun 11am-5pm.


      WHEN CAN I COLLECT MY PICK-UP ORDER?

        - Orders will be available for pick up at our Pickup Location (across the street!) within 2-3 business days.

        - You will be notified via email when your order is available for pick-up.

        - We are open Mon-Fri 10am-6pm, Sat-Sun 11am-5pm. Please have your order number and details available.


        HOW LONG WILL MY ITEM TAKE TO SHIP AND HOW LONG WILL IT TAKE TO REACH ME?

        Your order will be shipped via Canada Post within 2-3 business days after placing your order. Orders are shipped on business days only (Monday to Friday). If there are any delays, we will contact you to let you know. Exceptions apply - Please allow extra days for national holidays/ weekends. Due to security restrictions, we are unable to ship orders to PO Box addresses.


         DO YOU TAKE ORDERS OVER THE PHONE?

        Unfortunately, we are not able to take orders over the phone. Due to security reasons, we need all orders to be processed online through our payment processor. This keeps your information confidential and safe.


        WHERE DO YOU SHIP?

        We ship within Canada.


        CAN I ADD DELIVERY INSTRUCTION (i.e. "Deliver to side of house") TO MY ORDER?

        Unfortunately, no. Our ordering system can't pass these notes along to Canada Post. If you require special delivery instructions we recommend you contact Canada Post once your order has shipped.


        HOW DO I QUALIFY FOR FREE SHIPPING?

        If your order total is CA$99* or more before taxes, you're eligible for free shipping within Canada on almost all items. Past season sale items at 40% Off or more excluded from this policy.

        Unfortunately we are unable to ship larger items such as Surfboards and SUPs. Special Orders are subject to conditions.

        *Exclusions include sale items discounted at 40% Off or more.


        HOW DO I CALCULATE SHIPPING CHARGES?

        Once you've added an item to your cart, you can click the cart (top right) and generate a shipping quote by inputting your information in the bottom right before you check out.


        IF I DON'T SEE THE PRODUCT I'M LOOKING FOR ONLINE, DOES THAT MEAN YOU DON'T HAVE IT?

        Not necessarily. If you don't see what you are looking for online, but want to check if we have it, give our Customer Help Line a call toll-free at 1-888-262-7337.


        IF I PURCHASE SOMETHING ONLINE, DOES IT HAVE A WARRANTY?

        Yes. All products sold through pacifciboarder.com are covered by a manufacturer’s warranty, which is valid with proof of purchase (so keep your receipt!). Each product is different though so it is important that you check with the product/brand specifications.


        WHAT ARE THE TERMS FOR FLASH SALES/ LIMITED DISCOUNT CODES?

        All Flash Sales and Limited Discount codes are valid online ONLY.

        • NO PRICE ADJUSTMENTS WILL BE MADE FOR PREVIOUS ORDERS.
        • CANNOT BE COMBINED WITH ANY OTHER OFFERS OR PROMOTIONS.
        • FLASH CODE APPLIES TO THE CURRENT ADVERTISED PRICE ONLY.

        CAN I RETURN A PRODUCT THAT I PURCHASED ONLINE?

        Yes. Online products can be returned within 15 days of purchase or exchanged/ credited within 30 days of the purchase. See our Return Policy for more details.


        DIDN'T FIND THE ANSWER YOU WERE LOOKING FOR?

        Give us a call on our Customer Service Line toll-free at 1-888-262-7337 or email support@pacificboarder.com We would be happy to answer any of your questions. Mon-Fri 10am-6pm, Sat-Sun 11am-5pm