We ship domestically within Canada.

Please note: Orders sent to third-party parcel forwarding services for shipment outside of Canada are done so at the risk of the customer.

Yes!

If your order total is 99$* or more before taxes, your order is eligible for free shipping within Canada.

Yes!

Select 'Online Order Pick-Up' from the shipping options at checkout and your order will be ready after our standard processing times of 2-3 days.

You will be notified via email once your order is ready to be picked up.

Our online order pick-up location is located across the street from our Kitsilano location at:
1766 W4th Ave, Vancouver, BC

Please allow 2-3 days processing time for orders placed online both for shipment and local pickup. We will contact you as soon as possible if there are any delays with your order.

Extra processing time may be necessary during sale periods, holidays and weekends.

Please note: Tracking numbers update once Canada Post receives and scans the item(s). Typically this will happen within a day, however Canada Post does not operate on holidays/weekends so you may experience a delay on updates.

Once you've added an item to your cart, you can click the cart (top right) and generate a shipping quote by inputting your information at checkout.

Items purchased in-store & on ComorSports.com can be returned for a full refund up to 15 days from the original purchase date and up to 30 days for an exchange or store credit.

Items must be in their original condition, original packaging, unused/unworn with tags attached and accompanied by the receipt.

Yes!

Pacific Boarder has a location in Kitsilano. We would be happy to return your item in-store for for a full refund, exchange or store credit.

Items ordered for local order pickup or shipment can be returned in person as well at our Online Order Pickup location at: 1766 W4th Ave, Vancouver, BC, V6J 1M1

Items must be in their original condition, original packaging, unused/unworn with tags attached and accompanied by the receipt.

In-store returns are subject to our standard return policy.

Yes!

Items ordered for local order pickup or shipment can be returned in person at our Online Order Pickup location at: 1766 W4th Ave, Vancouver, BC, V6J 1M1

Online orders can also be shipped back to our Online Order Pickup location at the above address, subject to our standard return policy.

Buyers are responsible for return shipping costs except in the case of an error on Comor's part. Please reach out to our customer service ahead of time. Obtaining a tracking number is also recommended for orders returned this way.

Online purchases returned in-store that qualified for free shipping, returns outside our standard returns policy, and returns of 50% or more of total items purchased may be subject to a restocking fee based on processing and shipping costs.

If you are unsure about your size, we strongly encourage customers to visit our store to avoid restocking fees and receive the best service possible.

The following items are exempt from our return policy and are considered Final Sale:

• Undergarments
• Special Orders

If a product sold by us is damaged as a result of a manufacturer defect, please contact us at support@pacificboarder.com and we will direct your claim to the manufacturer.

All warranties related to product defects are covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) The manufacturer will make all warranty decisions and we will either put you in contact directly to manage the claim or liaise on your behalf.

Please note: Warranties do not cover problems resulting from impact, misuse, abuse, or neglect. This includes cosmetic issues, top sheet dents or chips from crossing your skis/board and getting hit in the lift line. Manufacturer defects are considered issues related to the structural integrity of equipment and apparel.

Some products are required to be sent off for a warranty evaluation and are not guaranteed to receive a replacement. Comor is not responsible for the outcome of this decision as it is made by the manufacturer. There are NO refunds on warranty products.