Items purchased in-store or on PacificBoarder.com are eligible for a full refund within 15 days of the original purchase or delivery date.
Customers have up to 30 days from the purchase or delivery date to receive an exchange or store credit.
All returned items must be in original condition, original packaging, unused/unworn, have tags attached, and be accompanied by the original receipt.
Buyers are responsible for return shipping costs.
We accept returns at our Pacific Boarder retail store:
Pacific Boarder
1793 West 4th Ave
Vancouver, BC, V6J 1M2
In-store returns are elligible for:
- Full refund
- Exchange
- Store credit
Online orders can also be returned at our store location.
Returned items must meet the requirements of our standard return policy.
Online purchases can be returned in person at any Pacific Boarder retail store or shipped back to:
Pacific Boarder Online Returns
1766 West 4th Ave
Vancouver, BC, V6J 1M1
A prepaid return label can be provided upon request. If used, the cost of the label will be deducted from your refund or store credit.
If you choose to ship the return yourself, we recommend obtaining a tracking number for your package.
Online returns are subject to our standard return policy.
Please contact our customer service team before shipping your return.
Exchanges must be made within 30 days of purchase, and items must be unused, in original packaging, have tags attached, and be accompanied by the original receipt.
Online exchanges must be processed as a new order. Once the return is received and inspected, the original item will be refunded according to our standard return policy.
To arrange an online exchange, please contact us:
📧 support@pacificboarder.com
📞 1-888-262-7337
The following are Final Sale and cannot be returned or exchanged:
- Clearance items discounted 45% or more
- Undergarments
- Price match and other special orders
Orders that have already been fulfilled may not be eligible for cancellation. If you need to request a cancellation, please contact us as soon as possible.
Information on the warranty process can be found here.