Please read through these frequently asked questions to find more information about our shipping policy. If you have any questions not answered here, feel free to get in touch with us by emailing support@pacificboarder.com or giving us a call at 1-888-262-7337

HOW DO I QUALIFY FOR FREE SHIPPING?

If your order total is CA$99* or more before taxes, you're eligible for free shipping within Canada on almost all items. Unfortunately we cannot ship surfboards, SUPs, and other oversize items.

*Exclusions apply.

Special Orders are subject to conditions. Please contact us for more information.

WHERE DO YOU SHIP?

We ship within Canada.

Please note: orders shipped via third-party parcel forwarding services outside of Canada are shipped at the risk of the customer.

HOW LONG WILL MY ORDER TAKE TO REACH ME?

Your order will be shipped via Canada Post within 2-3 business days after placing your order. If there are any delays, we will contact you to let you know. Exceptions apply - Please allow extra days for national holidays/ weekends. Due to security restrictions, we are unable to ship orders to PO Box addresses.

HOW DO I CALCULATE SHIPPING CHARGES?

Once you've added an item to your cart, you can click the cart (top right) and generate a shipping quote by inputting your information in the bottom right before you check out.

DO YOU OFFER IN-STORE PICK-UP?

Yes! Select 'In-Store Pick-Up' from the Sipping Options at checkout and your order will be ready for pick-up within 2-3 business days across the street from our Kitsilano store. Pick-Up hours are Mon-Fri 10am-6pm, Sat-Sun 11am-5pm.

Read more about our In-Store Pick-Up process here.