At Pacific Boarder we value our customers, always trying to meet their expectations. We understand that sometimes the item you ordered is not exactly what you were looking for or it doesn't fit perfectly.

In this case, simply return it in its original condition within 30 days of shipped or pickup date and we'll exchange it, issue store credit or refund it.

Conditions:

1. Returns are accepted within 30 days of the shipped or in-store pickup date.
2. Merchandise must be unworn/unused, in its original condition and accompanied by the original receipt or packing slip.
3. This Return and Exchange Policy applies only to online purchases made through pacificboarder.com. (For returns from in-store purchases, please contact the store for details.)

Please note: Returns outside of the 30 day purchase or pickup window, or a return of more than 50% of the total item/s purchased may be subject to a re-stocking fee.

Only items in their original condition will be accepted for credit. Items that show signs of wear such as stains, washing, etc. will not be credited.

Bathing suits and undergarments are Final Sale. Special Orders are Final Sale


RETURNS BY MAIL:

We will gladly exchange, issue credit or refund your online purchase within 30 days of the ship or pickup date. Simply pack your item(s) and return by mail to:

Online Sales Returns
1766 West 4th Ave
Vancouver, BC
V6J 1M1

Please note: Buyers are responsible for return shipping and insurance costs, except in the case of a Pacific Boarder error. We strongly suggest obtaining a tracking number. 

Shipping labels must include all details regarding the parcel in order to avoid customs clearance fees. Pacific Boarder reserves the right to refuse a return with insufficient information or to deduct the customs clearance fees from the amount to be refunded.

*We reserve the right to charge a re-stocking fee or refuse a return if the conditions outlined above are not met.

 

RETURNS IN-STORE:

Pacific Boarder has one location in Vancouver. We would be happy to return your item in-store for a refund, exchange or store credit if this option is more favorable to you. To make your return in-store, you only need two things:

1. Your merchandise, in its original condition with tags and/or packaging as well as any parts or accessories. 

2. Your original receipt or packing slip.

 

HOW TO CONTACT US IF YOU HAVE QUESTIONS ABOUT YOUR RETURN:

Simply send us an email to support@pacificboarder.com with the subject: RETURNS.

 

WARRANTIES:

If a product sold by us is damaged as a result of a manufacturer defect, please contact us at support@pacificboarder.com and we will direct your claim to the manufacturer.

All warranties related to product defects are covered by the individual manufacturer's warranty. (Please check the manufacturer's website for information regarding their specific warranty policy.) The manufacturer will make all warranty decisions and we will either put you in contact directly to manage the claim or liaise on your behalf.

See the below brand warranty policies:

Burton, Dakine, CapitaSmith, VansNorth Face, Volcom, Jones, Lib-Tech/ GNU/ Bent Metal/ RoxyRipcurl, XCEL, O'Neill.

Please note: Warranties do not cover problems resulting from impact, misuse, abuse, or neglect. This includes cosmetic issues, top sheet dents or chips from crossing your board and getting hit in the lift line. Manufacturer defects are considered issues related to the structural integrity of equipment and apparel.

Some products are required to be sent off for a warranty evaluation and are not guaranteed to receive a replacement. Pacific Boarder is not responsible for the outcome of this decision as it is made by the manufacturer. There are NO refunds on warranty products.