Pacific Boarder – Snow | Skate | Surf - Online Customer Service
Everyone here at Pacific Boarder is committed to delivering the very best in customer service. We will continue to deliver excellent, timely service. We welcome feedback both positive and negative. We will immediately address any customer service issues that may arise. As always, we can be reached anytime at Pacific Boarder.
At Pacific Boarder, we understand that sometimes the item you ordered is not exactly what you were looking for.
In this case simply return it in its original condition within 30 days of the ship date and we will exchange it, issue store credit, or refund it.
Shipping & Delivery
Your order will be shipped by Canada Post within 2 business days. Exceptions apply - Please allow extra days for national holidays/ weekends.
Due to security restrictions we are unable to ship orders to PO Box addresses.
Pacific Boarder takes online security very seriously.
We use a server certificate to enhance your confidence in our identity when you log in or conduct a transaction and we use secure sockets layer (SSL) technology to protect data transmissions.
Because we have invested in the latest technology which encrypts the information as it is sent to us, you can be assured that our credit card payment facility is secure.
To purchase an item, select your color and size, then click 'ADD TO CART'. Once you've finished shopping, you can go to the checkout by clicking on the shopping bag icon in the top right corner of your screen.
If you do not want to enter all of your details, you can check out as a guest. However, if you choose the 'Register' option, you will be able to use your e-mail address and password to sign in for future visits to our site, eliminating the need to enter your address and personal information again.
When you are ready to finalize your order, select 'CONFIRM ORDER'. You will be sent an email confirmation if you have registered your email address.
We accept Visa, Mastercard and PayPal.
The card must be registered to the account address.
We are unable to accept Cards that are due to expire within the next 5 days.
Card details are checked and verified by a third party and goods are dispatched once authorization has been obtained.
Once your order has been dispatched you will be sent an order tracking email, which will allow you to track your order.
Please ensure that your registered email address is correct to receive this service.
Updating Account Information
When you want to access your account you will be asked to sign in.
Please enter the email address and password that you used when you opened your account.
If you forget your password, you can retrieve it by clicking the 'Forgot my password' link.
You can also update your account information at any point by logging in to your account and clicking ‘Edit’.